FAQS

General FAQ

What is DNS?


DNS - Domain Name System These records are used to build your storefront. You will find your DNS records from your domain Registrar. Please make sure to have all records including your MX, TXT , SRV, CNAME, and A Records.




Can I use my own SSL?


At this time the platform does not support 3rd party SSL certificates. Please note that the fees come directly from Amazon Web Services.




What Is The Difference Between Enhanced SSL And Standard SSL?


Enhanced SSL: $35.00/Monthly The Enhanced SSL comes with a Load Balancer which allows faster load times of 30-60% faster Standard SSL: Free Standard free SSL that comes with the store by default. This does not come with a dedicated Load Balancer. You do have the ability to change your selection at any time.




Can I Change My Domain After The Store Is Created?


Yes, you are able to change your domain name after the store has been created. We would need the following in order to process the request: DNS records for your new domain Email address affilated with the new domain




How Do I Make A Payment For My Printer Bridge Platform?


Payments are due on the 1st of every month. If you have not provided a credit card yet, place a ticket and we will email you a payment link. Once the first payment is made we will use the card on file to charge your monthly subscription fee.




Which payment gateways/merchant accounts does Printer Bridge platform support?


Our platform supports the following gateways: Authorize.net Moneris MerchantWare Converge Braintree which powered by PayPal If you do not already have one of these merchant accounts, you will need to setup an account in order to accept credit card payments on your Storefront.




Am I Able To Change My Sub Domain?


Yes, All Printer Bridge stores are built with the Sub Domain store.yourdomain out of the box. You have four choices of a Sub Domain and they are as follows: store, print, promo, and www. Please keep in mind if you do request to change the sub domain to www, this will overtake your original domain.




How much does this service cost?


Standard Package is $99 a month. Click Here to view details.




Do I have to sign a contract?


Yes, we will send you a contract to review, sign, and return prior to setting up your store. The subscription is $99/month for a 1 year term.




Does Printer Bridge Offer Custom Design Assistance?


At this current moment Printer Bridge does not offer custom design. We are able to assist you on where you will need to go for the customizations you are looking to make.




Does Printer Bridge Offer Corporate Portals?


Yes, Printer Bridge is offering Corporate Portals. The first Corporate Portal license is free. Additional portal licenses are $20/month for up to (25) licenses, plus a one time $15 set-up fee for each license.




How does Printer Bridge calculate sales tax?


Printer Bridge is integrated with a 3rd party that is used for calculating sales tax. The sales tax is calculated based on where it is shipping from (your company address that is in the shipping address setting) and where it is shipping to (your customer ship to address). * For customers selecting pick up it will be based on their default billing address




What Kind Of Support Does Printer Bridge Offer? If So, What Are The Hours?


Our hours are 6:00 A.M PST- 5:00 P.M PST. Emails would be first, but once you have a store, it would go through
our ticketing support system. We do make call, but they need to be scheduled. Please be sure to send your list of questions prior to any call that is made by our department.




After the year contract, will the service go month to month, or will it need a new 12 month contract?


After the year contract the service will go month to month.





Are The Prices On My Website In Canadian Dollars?


The storefront will display CAD pricing to all that is visiting. When US customers visit your storefront, pricing will display Canadian.




Is Purolator Available For Canadian Customers?


Unfortunately Purolator is not currently available for our Canadian customers, but this is actually a feature that we have on our road map for enhancements. Although at this time, I do not have an eta on when this will be implemented. However, we will send out a global system message to all customers once this is available.




What Are The Canadian Shipping Methods Vs US Shipping Methods?


Below are the Canadian Shipping methods with their US equivalents Canadian Standard = US Ground Canadian Expedited = US 2 Days Canadian Express Saver = US Next Day Air Saver Canadian Express = US Next Day Air




Does Printer Bridge Calculate Canadian Sales Tax?


Yes, Printer Bridge works with a 3rd party that calculates the sales taxes. Both GST and PST are calculated. The sales taxes are calculated based on where the ship from (your company address) and where it is shipping to (your customer ship to address).




Will There Be An EDDM Service For Canadian Partners?


At this time 4over does not offer EDDM for Canada post. EDDM is currently only available in the US via USPS





Storefront Customization & CMS

Question From Our Canadian Customers

Are The Prices On My Website In Canadian Dollars?


The storefront will display CAD pricing to all that is visiting. When US customers visit your storefront, pricing will display Canadian.




Is Purolator Available For Canadian Customers?


Unfortunately Purolator is not currently available for our Canadian customers, but this is actually a feature that we have on our road map for enhancements. Although at this time, I do not have an eta on when this will be implemented. However, we will send out a global system message to all customers once this is available.




What Are The Canadian Shipping Methods Vs US Shipping Methods?


Below are the Canadian Shipping methods with their US equivalents Canadian Standard = US Ground Canadian Expedited = US 2 Days Canadian Express Saver = US Next Day Air Saver Canadian Express = US Next Day Air




Does Printer Bridge Calculate Canadian Sales Tax?


Yes, Printer Bridge works with a 3rd party that calculates the sales taxes. Both GST and PST are calculated. The sales taxes are calculated based on where the ship from (your company address) and where it is shipping to (your customer ship to address).




Will There Be An EDDM Service For Canadian Partners?


At this time 4over does not offer EDDM for Canada post. EDDM is currently only available in the US via USPS





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