FREQUENTLY ASKED QUESTIONS
What is Printer Bridge?
What are the prerequisites to sign up for a Printer Bridge account?
You must have an active 4over account.
What is the cost?
How do I pay for the Printer Bridge service?
You are required to add your billing information to our billing system and payments will be automatically taken on the 1st of each month.
Can I use my own SSL certificate?
No. At this time our platform does not support 3rd party SSL certificates. You can only use SSL we offer via AWS
What is the difference between Standard SSL and Enhanced SSL?
How do I register for a Printer Bridge account?
You can visit https://www.printerbridge.com/getstarted to gets started
What do I need in advance to get started?
What should I expect after I submit registration for a Printer Bridge account?
When does my Printer Bridge Contract expire?
Once your 1 year term is up, your Printer Bridge account will be month to month
What type of support does Printer Bridge offer?
Our agents are available online from 7am PST - 5pm PST. Our primary support is via online support tickets, however if phone assistance is needed, we will schedule a virtual call. Once you have a Printer Bridge account you will be given login credentials to access our online Support Center. You will have full access to Launching Your Site steps, Video tutorials, FAQs, Community Forum, and the Online Ticket system.
How do I contact Printer Bridge support if I don't have a Printer Bridge account yet?
If you have any questions before signing up, you can email us at firstname.lastname@example.org
Does Printer Bridge host my domain?
Can I change my domain after my storefront is already created?
Yes you can change it, however there is a $35 charge for each domain change
What are the Support Hours for Printer Bridge?
Our agents are available online from 7am PST - 5pm PST.
What Features does Printer Bridge platform include?
Can I add third party programs to the storefront?
Does the platform all for custom coding and customization?
How is my storefront secure and protected?
SECURE HOSTING. Your customers' data will remain secure. We provide a PCI compliant ordering system that keeps all your customers and encrypted data such as credit card information in a secure and safeguarded location.
Does Printer Bridge Provide Malware Protection for Your Site?
We do not provide malware protection in the traditional sense. Protecting against cyber attacks is made up of a few elements: Server Updates and Patches, Website Scanning, Web Application Firewalls, and PCI Compliance
What is a Corporate Portal?
Create a portal exclusively to your customer’s brand. Offer those select products that your clients want. Provide brand control with predesigned templates. Configurable to give your corporate accounts exactly what they want.
What is the cost for Corporate Portals?
How does Printer Bridge calculate Sales Tax?
Printer Bridge is integrated with a 3rd party that is used for calculating sales tax. The sales tax is calculated based on the “ship from” address (which will be your company address) and where the ‘ship to” address (your customer’s ship to address).* For customers selecting pick up it will be based on their default billing address
Do we have access to the main root pages of the storefront?
Unfortunately, we do not offer this access for security reasons.
Can I add my own products that 4over doesn't offer?
Can I control my price mark-ups?
Yes, you have full control of what price markup(s) you want to apply
Are orders automatically pushed to 4over?
No. All orders come to your backend first. At which point, you have the option to fulfil the order in house or push it to 4over. All files must be checked by you before pushing the order to 4over to ensure they are print ready. Pushing the order to 4over is quick and easy with training provided.
Who do I contact if there is an issue with my print order?
Once your order is pushed to 4over and printed, you would contact 4over customer service for any order inquiries or quality print issues. This is the same steps you do today to file a support ticket with 4over Quality Assurance.
What payment gateways/merchant accounts are supported for credit card payments?
What is the Printer Bridge platform built on?
Printer Bridge is a proprietary platform. It is a custom built on a lamp stack. Linux, Apache, Mysql and Php built specifically for the print industry.
Is Printer Bridge available for Canadian customers?
Yes. Printer Bridge can support Canadian storefronts.
Can my storefront support both US and CAD dollars simultaneously?
What are the Canadian Shipping Methods?
Does Printer Bridge calculate Canadian sale tax?
Is Every Door Direct Mail Full Service available for Canadian accounts?
At this time 4over does not offer EDDM for Canada. EDDM FS is currently only available in the US via USPS